Refunds
- Approved refunds are sent back to the original payment method within 5 working days. Your bank may take a further few days to show it.
- Partial refunds — a shortened journey, a waived booking fee, an agreed adjustment — are itemised so you can see exactly what was returned and why.
- We do not offer credit instead of a refund. If money is owed back to you, money goes back to you.
Complaints
- Email hello@cabi.ie, or message us on WhatsApp at 087 336 0350, with your booking reference. Every complaint is acknowledged within one working day.
- You get a substantive answer within five working days. If it needs longer, we tell you why and when.
- Complaints are handled by Abi, not by a form. CABI is small enough that this is possible and we intend to keep it that way.
If we cannot resolve it
- Complaints about a driver, a vehicle or an SPSV licensing matter can be taken to the National Transport Authority, the regulator for small public service vehicles in Ireland.
- Consumer complaints can be taken to the Competition and Consumer Protection Commission.
- A card payment dispute can be raised with your own bank. We would much rather you came to us first — a chargeback costs everyone more and is slower than a refund.
None of this affects your statutory rights under the Consumer Rights Act 2022.