C
CABI
Safe. Reliable. Always there.

Customer policies

The rules, written so a passenger can actually read them

Each of these has a permanent address and a version. Your booking is governed by the version that was live when you made it, and that version number appears on your quote and your receipt. Changes never apply retrospectively.

Draft — not yet legally reviewed. These documents are written to be commercially sensible and consistent with published NTA rules, but a solicitor has not signed them off. Do not rely on them for a live booking.
  1. 01Booking instructionsHow a CABI journey actually worksv2026-08-01
  2. 02Fares & extrasWhere the number comes from, and what can be added to itv2026-08-01
  3. 03Cancellation policyWhat happens when plans changev2026-08-01
  4. 04Waiting & no-showHow long we wait and what it costsv2026-08-01
  5. 05Damage, soiling & penaltiesThe charges nobody wants to read aboutv2026-08-01
  6. 06Payment termsQuotes, links, deposits and business accountsv2026-08-01
  7. 07Refunds & complaintsHow to get something put rightv2026-08-01
  8. 08Accessibility & safetyThe part the brand is actually built onv2026-08-01
  9. 09Terms & conditionsThe agreement in plain wordsv2026-08-01
  10. 10PrivacyWhat we hold and for how longv2026-08-01